DELIVERIES AND DELIVERY COSTS
We do our best to deliver your order to you as quickly as possible! We dispatch 90% of orders on the same or next business day after the order is placed. During busy times (campaigns and holidays), delivery times may be slightly longer.
The delivery time for orders in Finland is approximately 1-3 business days. Posti's post parcels usually travel the fastest to larger cities.
We use DB Schenker and Posti for deliveries within Finland. Delivery costs include postage and packaging. Delivery costs are automatically added to the final amount when placing an order.
DB Schenker delivery to pick-up point 4.90€
You will receive the package at your chosen DB Schenker pick-up point. The package will arrive 1-2 working days after shipment. DB Schenker pick-up points are located throughout Finland in K-food stores, R-kiosks, package lockers, and other local businesses. Packages can be picked up at the pick-up point or Smartmile lockers for 7 days. You can track the delivery progress using the shipment tracking: https://ng.myschenker.fi/npseuranta/. You will receive a tracking number with your order. When your order is ready for pick-up, you will be notified by email and text message.
Posti's small package delivery to home 3.90€
You will receive the package in your own mailbox or slot with other mail. The package will arrive 1-3 working days after shipment. The delivery progress can be tracked online or with the OmaPosti application.
Posti parcel delivery 5.90€
Delivery to the post office or package locker. The package will arrive 1-2 working days after shipment. The package can be picked up within 7 days. The delivery progress can be tracked online or with the OmaPosti application.
Posti home delivery 8.90€
Delivery to your door at a time that suits you between 9 am and 9 pm. In urban areas, you can choose from several different delivery times. In sparsely populated areas, you will receive a phone call in advance. The delivery progress can be tracked online or with the OmaPosti application.
Packages are only kept in lockers and pick-up points for 7 days. Please make sure to pick up the package on time.
For packages not picked up from lockers or pick-up points, we will charge the original shipping costs according to the delivery method as well as a return fee of 4.90€.
You can pick up your order free of charge from our Lauttasaari office. We will send you an email when your order is ready for pick up. Orders can be picked up during our customer service hours: Tue-Thu 12pm-4pm. Our address is Veneentekijäntie 18 B2, Helsinki. Please be prepared to show your ID.
We will charge a handling fee of 4.90€ for packages that are not picked up from our Lauttasaari office.
The following deliveries are availabe:
Sweden, Denmark, Estonia, Latvia, Lithuania
Posti parcel to a collection point: €5.90 / home delivery: €14.90
Delivery to your home or to a collection point depending on the federal state: €7.90
Other mainland EU countries (excluding UK, Norway and Switzerland)
Priority Postal Parcel: €12.90
Priority parcel: €25-39€ depenging on weight
Please note that customers are responsible for all applicable taxes, duties and procedures in their country. If your country is not listed at checkout, please contact us at firstname.lastname@example.org before placing your order.
Once your order has been shipped, you will receive a tracking number to the email address provided in the order.
If the product has been lost during transportation, damaged, you have been delivered the wrong product or the product has not arrived within a reasonable time, please immediately notify our customer service at email@example.com. We will investigate the matter on your behalf.