We compensate secondhand items with a voucher, based on the item’s estimated resale price.

You’ll receive:

– 60% of the resale price

– 80% of the amount exceeding €80

From the total voucher value, we deduct:

– A handling fee of €2.80 per item

– A shipping fee of €6.90 (unless you use a Ninyes or partner drop-off point, in which case shipping is free)

If you choose multiple brands, the voucher value will be split equally between them. If you send your items from Sweden, Denmark or Poland, your gift card value may be converted to the local currency depending on the brand’s practices.

Once your items have been received and processed, you’ll receive an email with a summary of the estimated value. You then have three days to accept the proposed voucher amount. After acceptance, the voucher will be sent to you by email directly from the brand you selected.

Vouchers are delivered on average within 2 weeks of your items arriving at Ninyes. You’ll receive your voucher right after we process your items—there’s no need to wait for the items to be sold.

Vouchers are valid for 6–36 months, depending on the brand. You can check the exact validity on the brand’s own resale page or in the FAQ section.

You can browse the selection and prices in the Ninyes online store to help estimate the secondhand value of your own items. The final voucher amount depends on the condition, seasonality, and style relevance of your items.

STOCKMANN VOUCHER

When selling children’s clothing, you can also choose a Stockmann voucher, in which case the compensation is 40% of the estimated resale price.

The Stockmann voucher can only be selected when selling children’s items and cannot be combined with other brands. The voucher is available for pick-up only at the customer service desk of Stockmann Helsinki city center department store. You will receive detailed pick-up instructions by email. The Stockmann voucher can be used in Stockmann department stores like any regular Stockmann voucher. Please note: It is not valid for use in the Stockmann online store.

When reselling, you can choose your voucher from brands listed here.

You can send us clothes from brands listed here.

1. Fill in the resale form.

2. Pack your items carefully in a cardboard box, parcel or mailing bag. Include a note titled “Ninyes Resale Shipment” with your name, phone number and email address.

3. Send the package using Posti or Matkahuolto return codes, or bring it to one of our return points.
When sending the package, write your name and phone number on the parcel, as well as the recipient details and the return code below.

Posti

• Return code: 671577 / Ninyes Oy, Dosentintie 7D, 00330 Helsinki

• Take the parcel to a Posti service point and request a receipt for the return. You can find your nearest service point via their locator
.
• If using a parcel locker: reserve a locker on Posti’s website→ select “Return with contract number” → enter 671577 and fill in your details.

Matkahuolto

• Return code: 9545051 / Ninyes Oy, Dosentintie 7D, 00330 Helsinki

• Take the parcel to a Matkahuolto service point and request a receipt for the return. You can find your nearest service point via their locator.

Ninyes return points

• Ninyes Store, Dosentintie 7D, Helsinki
• Reima stores
• Stockmann Helsinki City Center, 6th floor / Ninyes department
• Joutsen Store Helsinki Outlet, Tatti 17, Helsinki
• Falla Finland, Korkeavuorenkatu 2, Helsinki
• Toive Showroom, Yliopistonkatu 32, Jyväskylä

4. You will receive an email when we have received your items. Processing time is approx. 2 weeks.

5. Once the items are processed, we will email you the value of your voucher. You have 3 days to accept or decline the proposal. If you do not reply, the voucher will be automatically accepted.

6. Your selected brand will send the voucher to you by email once you have accepted the voucher value.

1. Fill in the resale form.
2. Pack your items carefully in a cardboard box, parcel or mailing bag. Include a note titled “Ninyes Resale Shipment” with your name, phone number and email address.
3. You will receive detailed shipping instructions and a printable shipping label by email. Print the label and attach it to the parcel.
4. Take the parcel to the service point of your selected courier:
 Bring: Find your nearest Bring service point. 
UPS: Find your nearest UPS Access Point . You may also use the UPS Print-in-shop service to print the label at selected locations that offer Accepts Mobile Barcodes service.
5. You will receive an email once we have received your items. Processing time is approx. 2 weeks.
6. After processing, we will email you the value of your voucher. You have 3 days to accept or decline the proposal. If no response is received, the voucher will be automatically accepted.
7. Your selected brand will send the voucher to you by email once you have accepted the voucher value.

1. Fill in the Resale form
2. You will receive a link to the DHL shipping portal by email.
3. Create your shipment in the portal and print the shipping label.
4. Pack the clothes tightly into any appropriately sized cardboard box, parcel, or shipping bag you have available. Include a note inside the package with the title "Ninyes Resale Shipment" and your name, phone number, and email address.
5. Attach the shipping label to the outside of the package.
6. Drop off the package at a DHL ServicePoint. You can find the nearest location through the DHL portal or the link sent to your email. If you don’t have access to a printer, look for a DHL ServicePoint that offers printing services.
7. You will receive an email when we have received your items. Processing time is approx. 2 weeks.
8. Once the items are processed, we will email you the value of your voucher. You have 3 days to accept or decline the proposal. If you do not reply, the voucher will be automatically accepted.
9. Your selected brand will send the voucher to you by email once you have accepted the voucher value.

You can sell your items to us from most EU countries.
 Accepted countries:

Netherlands, Belgium, Spain, Ireland, Italy, Austria, Greece, Latvia, Lithuania, Luxembourg, Portugal, Poland, France, Sweden, Germany, Denmark, Estonia.

1. Fill in the resale form.
2. You will receive a prepaid UPS shipping label by email, along with a link to UPS service points.
3. Pack your items carefully in a cardboard box, parcel or mailing bag. Include a note titled “Ninyes Resale Shipment” with your name, phone number and email address.
4. Print and attach the label to the parcel, then take the package to a UPS Access Point.
 You may also use the UPS Print-in-shop service to print the label at selected locations with Accepts Mobile Barcodes functionality.
5. You will receive an email once your items have been received. Processing time is approx. 2 weeks.
6. After processing, we will email you the value of your voucher. You have 3 days to accept or decline the proposal. If no response is received, the voucher will be automatically accepted.
7. Your selected brand will send the voucher to you by email once you have accepted the voucher value.

We pay the shipping costs upfront to make the process as easy as possible. A shipping fee of €3.90 will be deducted from your voucher if your package is sent from Finland, Sweden, Denmark, or Germany, and €5.90 for shipments from other EU countries. Shipping is free of charge if you drop off your items at a Ninyes location or one of our partner return points.

The Ninyes Resale program is available in the following countries

Netherlands, Belgium, Spain, Ireland, Italy, Austria, Greece, Latvia, Lithuania, Luxembourg, Portugal, Poland, France, Sweden, Germany, Finland, Denmark, Estonia

Packing and sending

Please pack your items carefully in a durable mailing bag or box – we are not responsible for items lost or damaged during shipping. Include your name and phone number, and make sure to fill out the Resale Form in advance. If you have a campaign code, only one code can be used per shipment. This also applies when dropping off items in person – they must be packed and the form submitted beforehand.

Compensation value and gift card

Once we’ve received and processed your items, you’ll receive an email with the estimated voucher value. If we don’t hear from you within 3 days of sending the email, the value will be automatically accepted. The voucher will be sent to the email address you provided in the Resale Form and is valid for a minimum of 6 months.

Acceptance and validity of the compensation offer

The compensation offer is valid for 30 days. If we do not hear from the customer within this period, the offer will automatically expire. After this, the customer will receive an email with a €10 invoice for returning the items, and the items will be sent back once the payment has been received. The payment term for the invoice is 14 days. If the payment is not made within this period, the items will be directed to charity.

Contact details and responsibilities

Providing valid contact details is essential. We require at least your name, phone number, and email address. Ninyes and its partners are not responsible for any issues or costs resulting from incorrect or missing contact information, failure to read or respond to our messages. We do not process or compensate for shipments lacking the sender’s name and contact details. We only process shipments where the Resale Form has been completed and the terms accepted. After completing the resale form, please send your items within three (3) months from the date of submission.

Assessment of saleability

Our goal is to give every item a second life. However, Ninyes reserves the right to unilaterally determine whether an item meets our quality standards and is eligible for resale. If not, the customer can: – Have the items returned for a shipping fee of €6.90 (Finland, Sweden, Denmark, Germany) or €8.90 (other EU countries) – Pick up the rejected items for free from our office: Dosentintie 7D, 00330 Helsinki

Product returns and delivery costs

If the customer declines the proposed gift card offer and wishes to have the items returned instead, the same shipping fees apply (€6.90 within Finland, Sweden, Denmark, Germany; €8.90 to other EU countries).

Alternatively, you may choose to have the rejected items donated to charity or sent for textile recycling at no cost. Maternity box clothing will automatically be donated to charity.

Lost Resale shipment

If your Resale shipment is lost during delivery, we will first try to locate it together with the carrier.

You can file a claim for a lost Resale shipment if the package has not arrived within 30 days from the estimated arrival date, and the carrier is unable to locate the parcel or provide a new delivery estimate. To process the claim, we require a receipt or digital proof showing that the package was handed over and registered with the carrier.

These same terms also apply to shipments left at Ninyes drop-off points. We will compensate the lost Resale shipment at a rate of €10 per item, up to a maximum of €50 per shipment, issued as a Ninyes gift card. If you need help or wish to submit a claim, please contact our customer service at:

Campaign terms

Campaigns are valid for a limited time. To receive the campaign benefit, the Resale Form must be completed during the campaign period and the items shipped within 10 days after the campaign ends.